Refund Policy

At Focus IT Solution, we strive to provide the highest quality products and services to meet your business needs. However, if you are not entirely satisfied with your purchase, we’re here to help. Please read our refund policy carefully.

1. Returns

• You have 5 calendar days from the date of delivery to initiate a return for eligible products and services.
• To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
• Certain products and services, such as software licenses, downloadable products, or customized solutions, may not be eligible for return. Please check the product details or consult with our customer service team for specific information.

2. Return Process

• To initiate a return, please contact our customer service team at [Contact Information] within the 5-day return window.
• You will be required to provide proof of purchase, such as a receipt or order confirmation.
• Once your return request is approved, you will receive instructions on how and where to send your item(s).

3. Refunds

• Upon receiving your returned item, we will inspect it to ensure it meets our return criteria.
• If your return is approved, we will initiate a refund to your original method of payment.
• The refund process may take 7-10 business days to reflect in your account, depending on your payment provider.

4. Shipping Costs

• You are responsible for covering the shipping costs associated with returning your item(s).
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at +91 7715002897 within the 5-day return window.

6. Non-Returnable Items

• Certain items are non-returnable, including but not limited to:
  • Downloadable software products
  • Customized or personalized solutions
  • Services that have already been delivered or completed

7. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then, contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund, please contact us at +91 7715002897.

8. Contact Us

If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at +91 7715002897. Our customer service team is here to assist you.